Terms and Conditions for Gardeners Worcester Park

These Terms and Conditions set out the basis on which our gardening services are provided. By making a booking with Gardeners Worcester Park, you agree to these terms in full. They are intended to be clear, practical, and fair, so that both the customer and the service provider understand what to expect before any work begins. These terms apply to domestic and light commercial gardening services unless a separate written agreement has been made. For the avoidance of doubt, references to the gardening service include any scheduled maintenance, one-off garden work, clearance, pruning, lawn care, planting, and related labour agreed at the time of booking.

We may update these terms from time to time to reflect changes in service arrangements, business practices, or applicable law. The version in force on the date of your booking will normally apply to that booking. If any part of these terms is found to be invalid or unenforceable, the remainder will continue to apply. Nothing in these terms affects your statutory rights as a consumer.

By placing an order, confirming a visit, or accepting a quotation, you confirm that you have read and understood the terms that apply to your appointment with Gardeners Worcester Park. If you are booking on behalf of someone else, you warrant that you have authority to do so and that the property owner or occupier has consented to the requested work.

Booking Process

A booking is only considered accepted once we have confirmed the requested service, date, approximate duration, and any relevant service details. Any quotation provided before inspection is based on the information supplied by you and may be adjusted if the actual site conditions differ materially from those described. We aim to be accurate and transparent, but gardens can vary significantly depending on access, size, layout, season, and the condition of the work area.

It is your responsibility to provide accurate information at the time of booking, including access restrictions, parking limitations, gate codes, pets, water supply issues, hidden hazards, and any known sensitivities such as protected plants, underground services, or fragile structures. If the information provided is incomplete or incorrect, we may need to amend the price, reschedule the service, or decline to continue if the work becomes unsafe or impractical.

We may request photographs, a site visit, or further details before confirming a booking, particularly where the work involves larger clearances, hedge cutting, waste removal, or repeated maintenance visits. The booking process may also involve agreeing a scope of work so that both parties understand the requested tasks. Any additional work requested on the day is subject to availability, safety checks, and prior approval of any extra charges.

Service Standards and Access

We will carry out the agreed gardening work with reasonable care and skill, using appropriate tools and methods for the task. All services are subject to weather conditions, seasonal suitability, access to the site, and safe working practices. If adverse weather or other conditions make it inappropriate to proceed, we may postpone the visit or modify the scope of work in a reasonable manner.

You must ensure that the garden or work area is reasonably accessible at the agreed time. This includes arranging access to gates, driveways, side passages, shared entrances, and any locked areas needed to complete the work. Where access is not available or the site is unsafe, we may not be able to complete the service and any wasted attendance time may still be chargeable. We are not responsible for delays caused by blocked access, incomplete instructions, or the unavailability of required permissions.

We will not be obliged to move or handle items that pose a risk to health, safety, or property damage unless specifically agreed in advance. This includes heavy structures, hazardous waste, animal waste, sharps, asbestos, chemical containers, and similar materials. If such items are discovered during the work, we may pause the service and request your instructions.

Payments and Pricing

Prices may be quoted as fixed fees, estimated charges, hourly rates, or a combination of these depending on the nature of the work. Where a fixed price is agreed, it applies only to the tasks described in the booking confirmation. If the scope changes, the price may be revised accordingly. Estimates are provided in good faith but are not guarantees unless expressly stated as fixed.

Unless otherwise agreed, payment is due on completion of the service or in accordance with any invoice terms stated in writing. We may require a deposit for larger bookings, repeat maintenance schedules, specialist work, or bookings involving materials or waste disposal costs. Deposits are generally non-refundable once the scheduled time has been reserved, except where cancellation rights under law apply or we agree otherwise in writing.

Accepted payment methods will be notified at the time of booking or invoicing. If payment is not received by the due date, we reserve the right to charge reasonable recovery costs and interest where permitted by law. Late payment may also result in suspension of future bookings until outstanding sums have been settled in full. You are responsible for any bank charges or transaction fees charged by your payment provider.

Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving us notice within a reasonable time before the appointment. If you cancel shortly before the agreed date, we may charge a cancellation fee to cover reserved labour, travel, and preparation costs. The amount charged will be fair and proportionate to the loss we incur. Where a booking requires special materials, advance hire, or waste arrangements, those costs may also be payable if they cannot be recovered.

We may cancel or reschedule a booking where circumstances beyond our control prevent us from attending safely or on time, including severe weather, vehicle failure, staff illness, emergency conditions, or access restrictions. In such cases, we will aim to offer an alternative date. We are not liable for any indirect loss arising from a change of appointment, provided we have acted reasonably.

If we attend the property and are unable to carry out the work because of lack of access, unsafe conditions, incorrect information, or failure to provide necessary permissions, the visit may be treated as a wasted appointment and charged accordingly. Repeated missed appointments or late cancellations may result in future bookings being declined. Any statutory cooling-off rights, if applicable, will remain unaffected by this clause.

Liability and Property Protection

We will take reasonable care when working in and around your property, but gardening activities involve tools, machinery, movement of materials, and natural surfaces that can carry unavoidable risks. We shall not be responsible for pre-existing damage, hidden defects, or wear and tear in items that were already fragile, defective, rotten, loose, or unstable before the service commenced. This includes fencing, paving, retaining walls, irrigation systems, ornaments, sheds, decking, and underground utilities unless we have expressly agreed to inspect or work on them.

To the fullest extent permitted by law, our liability is limited to losses that are a foreseeable result of our breach of these terms or our negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. However, we will not be liable for loss of profits, business interruption, or indirect and consequential loss arising from the use of our services.

If you believe that damage has occurred during a service, you must notify us within a reasonable period and provide sufficient detail to allow an investigation. We may request photographs, access to the affected area, or evidence of the condition before and after the work. Where we accept responsibility, our remedy may include repair, replacement, or a reasonable refund, depending on the circumstances and the extent of the loss.

Waste Removal and Environmental Compliance

If waste removal is included in the booking, it will be carried out in accordance with applicable UK waste handling requirements. Garden waste may include cuttings, leaves, soil, branches, roots, turf, and similar biodegradable material, but only to the extent agreed in the booking. Additional waste types, such as household rubbish, construction debris, or hazardous materials, are not included unless expressly stated in writing and may require separate arrangements.

We will manage waste responsibly and may use licensed disposal routes, recycling methods, or authorised transfer facilities where appropriate. You must not instruct us to dispose of materials unlawfully, and we reserve the right to refuse any item that we reasonably believe cannot be handled safely or legally. If waste is contaminated, excessive, or mixed with non-garden materials, we may revise the quoted price or decline removal altogether.

Where a booking includes waste disposal charges, these may be based on volume, weight, loading time, segregation requirements, and the prevailing cost of lawful disposal. We will make reasonable efforts to avoid unnecessary environmental impact and to separate recyclable green waste where practicable. Any littering, fly-tipping, or unlawful dumping is strictly prohibited and will never be carried out on your behalf.

Customer Responsibilities

You are responsible for ensuring that the area is safe for work and that children, pets, and third parties are kept away from active working zones. You should inform us of any hazards before the visit begins, including buried cables, broken glass, aggressive animals, or unstable surfaces. If you ask us to work near delicate features or established planting, you accept that some degree of risk may remain even when reasonable care is taken.

You are also responsible for obtaining any permissions needed for the service, including consent from landlords, managing agents, neighbours, or local authorities where required. If the work requires access across shared property, your booking must be made with proper authority. We are not responsible for disputes between occupiers, owners, or third parties regarding permission or scope of work.

The customer must ensure that any material or item to be retained is clearly identified before the service begins. Once green waste, cuttings, or cleared materials have been removed for disposal, they may not be recoverable. If you wish to keep specific items, you must separate them in advance and tell us before work starts.

Complaints and Rectification

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible. We will review the matter and, where appropriate, offer a correction, explanation, or other reasonable resolution. Complaints will be considered in light of the agreed scope of work, the condition of the site, and any limitations that were identified before or during the visit.

Where the issue can be remedied by returning to site, we may offer a follow-up visit at no additional charge, provided the concern relates to the work we carried out and not to changed circumstances after completion. If a return visit is not practical, we may consider a partial refund or another proportionate solution. Nothing in this clause affects your legal rights under consumer law.

We ask that any complaint is made in good faith and supported by sufficient information to allow us to investigate properly. Minor variations in natural materials, plant health, or seasonal appearance do not necessarily amount to a breach of contract, particularly where the work involved live plants, weather-sensitive tasks, or outdoor conditions beyond our control.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the services, the booking process, payment, cancellation, liability, or waste handling will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.

Nothing in these terms is intended to limit rights that cannot lawfully be restricted. If any conflict arises between these terms and mandatory legal rights, the mandatory rights will prevail. We aim to resolve issues fairly and efficiently without the need for formal proceedings wherever possible.

By proceeding with a booking, you acknowledge that these terms form part of the contract between you and the service provider for Gardening services Worcester Park. They are designed to support a professional, transparent, and lawful arrangement for the delivery of garden work. Thank you for taking the time to read them carefully.